AI Support Agent

A knowledge-grounded support chat and voice concept: requirements, knowledge planning, and a pricing and delivery model. Still a concept, and presented as one.

I scoped the product. It is a concept, and it is presented as one.

A support agent for small businesses: chat and voice, grounded in the business's own knowledge so it answers from facts rather than improvisation. The work so far is the product thinking, the requirements, how the knowledge base would be assembled and kept current, what the escalation path to a human looks like, and a pricing and delivery model that a small business could actually afford.

I have not built it, and this page does not pretend otherwise. It sits here because the scoping is real work and because it marks where Mosaic's platform goes next: the same governed agents, pointed at customer conversations instead of internal operations.

Technical scope

• Requirements and knowledge-base planning
• Escalation design and pricing model

Status — Concept stage. Not built.